Business Center

Current: Process Improvement Projects In-Progress

Updated: March 25, 2015

At CDOT, we are working to have "Everyone, Every Day, Improving Every Process and Every Product, To Benefit Every Customer". CDOT's cross-functional improvement projects play an important role in enhancing the performance of major processes.

To continually make CDOT's services even more effective, efficient and elegant, new cross-functional process improvements projects are being chartered and worked on throughout the year. Some of these newer, in-progress cross-functional improvement efforts are noted below on this webpage; summaries of completed cross-functional improvement projects are available here (www.codot.gov/business/process-improvement/lean-case-studies)

CDOT also has many smaller process improvement projects underway; this webpage includes only larger, cross-functional projects that are in-progress.  Information about smaller improvement efforts –- Lean Everyday Ideas and Everyday Lean Improvement projects –- can be accessed through links in the left column of this webpage.

This status update for larger, cross-functional process improvement projects is current as of Marcb 25, 2015 unless otherwise indicated.

Improving the Maintenance Work Order (MWO) Process
Improvement opportunity: CDOT’s Maintenance Work Order (MWO) process is complex; consequently, data entry errors are, unfortunately, fairly common. The primary outcome for this improvement project is to provide a higher level of consistency accuracy for MWO data (and related reporting about that data).

Status: This cross-functional improvement project is sponsored by a Coalition of Sponsors led by Kyle Lester, CDOT’s Director of Highway Maintenance. A cross-functional Project Team was formed and that Team analyzed the process; developed a plan for significantly improving the process; and is implementing that plan. More details about the Project are available here: https://www.codot.gov/business/process-improvement/process-improvement-news/2014-process-improvement-news/improving-data-consistency-and-accuracy-for-maintenance-work-orders.

Improving the Project Closure Process
Improvement opportunity: The Colorado FHWA Division Administrator has noted that it takes a long time for CDOT to “close out” transportation projects, and that has ramifications for FHWA as well as CDOT and its transportation construction partners.

Status: This improvement project is nearing completion. This effort is focused within CDOT's Southeast Region (Region 2); good practices and key improvements will then be identified and implemented within other CDOT Regions. This cross-functional improvement project is sponsored by a Coalition of Sponsors led by Karen Rowe, Regional Transportation Director for CDOT's Southeast Region (Region 2).

This project is nearing completion and is already yielding good results; details about the Project are available here: https://www.codot.gov/business/process-improvement/lean-case-studies/saving-time-on-project-closeout.

Reducing Elapsed Time for Intergovernmental Agreements (IGA)
Improvement opportunity: The process for developing Intergovernmental agreements (IGA) can be a key bottleneck for those transportation projects which include involvement by other governmental entities. This improvement project will decrease elapsed time for developing IGAs by 25% or more.

Status: This project was chartered by a cross-functional Coalition of Sponsors led by Josh Laipply, CDOT’s Chief Engineer, and Heidi Humphreys, CDOT’s Director of Administrative Services. A cross-functional Project Team was formed and that Team analyzed the process; developed a plan for significantly improving the process; and is implementing that plan.

Customer Experience Improvement Project
Improvement opportunity: The focus of this improvement project is on standardization and “elegance” for the customer. Standardizing the external customer experience Statewide, and accelerating the response time to the customer as well as expediting the resolution of the issue involved, will help our customers as they contact CDOT.

Status: This improvement project has been chartered and approved, and is nearing completion. A Rapid Improvement Event was held during the week of February 10-14, 2014; implementation started on February 18, 2014 and is continuing.  This cross-functional improvement project is sponsored by a Coalition of Sponsors led by the CDOT Director of Communications, Amy Ford. More details are at this link: https://ww.coloradodot.info/business/process-improvement/process-improvement-news/cdot-readies-customer-experience-improvement-project.

Position Creation / Movement Process Improvement Project
Improvement opportunity:  There is not a standard, documented process for position creation/movement that ensures communication among parties; consequently, there is considerable variation in the operation of this process. This project will create an efficient and effective standardized process, with an aim to minimize variation.

Status: This improvement project has been chartered by a Coalition of Sponsors led by CDOT’s Chief Financial Officer. A Project Team was formed;  a Rapid Improvement Event was held in late March 2014; and the Project Team is implemented improvements developed and planned during that Event. Good results have been accomplished, as noted in the summary here: https://www.codot.gov/business/process-improvement/process-improvement-news/2014-process-improvement-news/lean-process-for-position-changes.

Vehicle Accident Reduction Analysis Improvement Project
Improvement opportunity: Through experience and knowledge of the highway system, Region 5 staff members have identified locations which historically have increased vehicle accident rates.  This project will develop an integrated and thorough analysis process by which CDOT will systematically review these locations and develop short-term and long-term roadway solutions to help reduce the incidence (and severity) of vehicular accidents.

Status: This improvement project has been chartered and approved. This effort is being initially developed within CDOT's Southwest Region (Region 5); good practices and key improvements will then be identified and implemented within other CDOT Regions. This cross-functional improvement project is co-sponsored by Region 5’s Traffic Engineering Manager and Maintenance Superintendents. Analysis of data has been completed, and solutions are being developed.

Statewide Print Shop Collaboration Process Improvement Project
Improvement opportunity
: By collaborating together, print shops at CDOT and other state Departments could benefit in several ways, including: 1) allowing the state’s printing operations to deliver more-timely print services; 2) providing seamless print shop operations for users; 3) providing improved customer service; 4) developing recovery back-up locations; and 5) providing cost savings statewide for printing services.

Status: This cross-Departmental improvement project was chartered by a multi-Department Coalition of Sponsors led by the CDOT Director of Administrative Services, Heidi Humphreys, and DPA's Mike Lincoln. A Rapid Improvement Event (RIE) was completed by a multi-Department Improvement Project Team, which included members from CDOT; the Colorado Department of Labor and Employment (CDLE); the Department of Personnel and Administration (DPA); the Department of Revenue (DOR); and the Colorado Department of Public Health and Environment (CDPHE). The implementation plan developed during the RIE was approved by the Project's Sponsor Coalition; implementation is nearing completion. More details are at this link:   https://ww.coloradodot.info/business/process-improvement/process-improvement-news/print-shop-lean-process-breaks-new-ground.

  • Working together to make CDOT more effective, efficient, and elegant—every day
Contact Information
Colorado: The Official State Web Portal