Enrollment FAQ

I just received an invitation to enroll. What do I do next?

If you received the invitation email, visit our enrollment page and follow the steps. You'll need to choose a mileage-reporting option and finish the enrollment process with Azuga, our account manager for the Colorado RUCPP. If you lost or accidentally deleted the invitation email, our team can resend it. You can send us an email at [email protected]. Our operating hours are 8 a.m. and 6 p.m. (Mountain Time), Monday through Friday (10 a.m. - 2 p.m. on weekends).

My activation code doesn't work. Can you help me get into the program?

There are a couple of reasons your activation code may not be working.

• If you do not enroll by midnight on Dec. 11, the activation code from your invitation email will deactivate.
  • If it is before midnight on Dec. 11, contact us to have your code re-activated. You can send us an email at [email protected]. Our operating hours are 8 a.m. - 6 p.m. (Mountain Time), Monday through Friday (10 a.m. - 2 p.m. on weekends).
  • If it is after midnight on Dec. 11, your spot in the Colorado RUCPP has been assigned to someone on the waitlist.
• Your code may have already been used to activate an account. Is it possible that you provided your code to someone else, who signed up with your activation code and last name? Or, you may have already have registered the number of vehicles you had originally indicated.

The system says my VIN number is wrong (or license plate, or other identifier). What do I do?

Make sure you typed in the VIN, or other identifier correctly. If you are still unable to proceed, send us an email at [email protected]. Our operating hours are 8 a.m. - 6 p.m. (Mountain Time), Monday through Friday (10 a.m. - 2 p.m. on weekends).

I got locked out of my account while I was enrolling. What do I do now?

If you didn't submit your enrollment details, you can start the process again using your enrollment link. None of your data is stored until you submit the enrollment request. Your activation code is not marked in use until your account is submitted and created.

How do I know if I have an OBDII port?

All new vehicles sold in the United States from 1996 forward have an OBDII port, except some fully electric vehicles. Some vehicles sold in 1994 and 1995 also have the port. If you have a fully electric vehicle and no port, or a vehicle manufactured before 1996 with no port, we suggest you choose the manual-reporting option.

What is a VIN, and how do I find it?

VIN stands for vehicle identification number, a unique serial number for your vehicle. All VINs for vehicles made after 1981 are 17 digits long. VINs look like a random jumble of numbers and capital letters, and are most commonly found in the following locations of your vehicle:

• The front driver's side corner of the dashboard, facing outward. To find it, stand outside of the vehicle on the driver's side and look at the bottom corner of the windshield.
• The driver's side door post. To find the VIN there, open the driver's side door and look for a sticker on the door post (near where the door latches closed).
• The vehicle's registration certificate, maintenance invoices, and possibly on your insurance card. Your VIN is likely listed on paperwork you receive about your vehicle.

How do I read my vehicle's odometer?

The odometer is located near the bottom of the speedometer on the dashboard of your vehicle. It is important to remember that your vehicle must be on to get an odometer reading. In most vehicles, there may be multiple mileage readings visible. Make sure you are seeing the total mileage and not the "re-settable trip" meter. The total mileage will always be a larger number than the "re-settable trip" meter.

I don't know the engine specifications or trim of my vehicle. How do I find out?

The easiest way to find your vehicle's trim is to look at the chrome identifiers (badges) on the back of your vehicle. A trim badge could look like any of the following: 2.5 SL, C300, GT, Type S, etc.

In the Azuga system, the trim selector dropdown will include vehicle specifications for each trim type. They look something like this: 2.5L 4-CYL, FWD. If you know your vehicle specifications, you can match them to one of the options on the list.

If you still cannot determine the trim, choose the "I don't know my trim" checkbox and Azuga engineers will determine it from the VIN.

What do I do if I don't own the vehicle anymore?

A vehicle can be unenrolled at any time from the "Vehicles" tab in your online account. Please return the mileage-reporting device as instructed.

I was in a collision and cannot drive my vehicle. What should I do?

If the vehicle can no longer be driven, we can either add a different vehicle or close your account. Either way, please keep the mileage-reporting device to use in another vehicle or to return to us.

My kids drive my car. Is this OK?

Yes; anyone may drive your car at any time. Just like filling your vehicle with fuel or paying an electronic toll, your account will be deducted for the miles driven by the vehicle and credited for the gallons of gas consumed by the vehicle—regardless of who is driving.

Your mileage-reporting device is specially paired to your vehicle, so you should not switch the device with someone else's or unplug it when someone else is using the vehicle.

How do I install the Azuga mileage-reporting device in my vehicle?

Azuga will mail you the device to record your miles along with device-installation instructions. To successfully install the MRD in your vehicle, please follow the instructions below:

1. Make sure the vehicle is parked outside, with a clear view of the sky to ensure proper GPS location (if applicable to selected mileage-reporting option) and/or cell coverage.
2. Make sure the ignition is OFF.
3. Locate the OBD-II port. It is typically below the steering wheel column. (Refer to picture.)
4. Plug in the device firmly. Make sure the device lights up initially.
5. Wait 2 minutes.
6. Turn on the ignition for 30 seconds.

Your vehicle is connected!

What is an OBDII device? How does it work as a mileage-reporting device?

An OBDII device plugs into your vehicle's data port (the port used for emissions and vehicle maintenance), which is typically located under the steering column. The device records the miles driven. If your vehicle is being serviced, you may temporarily remove the device, but please replace it when your mechanic has finished servicing your vehicle.

Where do I plug in the device?

The mileage-reporting device you received will plug into the vehicle's OBDII port. The exact location of your vehicle's OBDII data port can usually be found in the owner's manual for your vehicle. You may also be able to locate it by feeling under the steering column or kneeling down beside your vehicle with the driver door open. If you are not able to find it, please send us an email at [email protected]. Our operating hours are 8 a.m. - 6 p.m. (Mountain Time), Monday through Friday (10 a.m. - 2 p.m. on weekends).

Do I have to choose an option with a device?

No. We also have a manual-reporting option that requires you to take a picture of your odometer. Learn more about the mileage-reporting options.

I forgot to install my device right away. Can I still participate?

Absolutely. Please install the device as soon as you can. Customer support may follow up with you if the device is not installed within two weeks of receiving it.

What do I do if my device is lost or stolen?

Send us an email at [email protected]. Our operating hours are 8 a.m. - 6 p.m. (Mountain Time), Monday through Friday (10 a.m. - 2 p.m. on weekends).

Can I use my mileage-reporting device in other vehicles?

Devices can only be paired with a single vehicle that you identify during signup. If the device is plugged into another vehicle, our system will alert you that the device is not in the correct vehicle. This also includes swapping devices among multiple vehicles identified under the same account.

If you don't install the correct device back into its paired vehicle within 15 days, we are required to remove you from the program.

Does Azuga Insight work with any vehicle (i.e., motorcycles, ATVs, etc.)?

The Colorado Road Usage Charge Pilot Program is focusing on gasoline, hybrid and electric powered passenger vehicles only—no heavy-duty trucks, recreational vehicles, motorcycles or other alternative fuel vehicles. The two device-enabled reporting options require a vehicle with an OBD-II port. Many vehicles made before 1996 do not have an OBD-II port, and you will need to select the manual-odometer-reading-reporting option.

Is there a charge for replacement of an Azuga mileage-reporting device due to loss, theft or accident?

If any device failure occurs within normal usage, we'll replace it for free. We want to find the cause and make our devices better for the future.

Non-warranted cases of loss or damage are not covered free of charge. Non-normal wear or damage to the device, or any action that prohibits the return of a device can incur a $50 device loss fee. That being said, if your device is having issues or is missing, call us and we may still be able to replace it for free.

Will I know if my mileage-reporting device isn't operating correctly?

You will be able to see whether the device has successfully paired to your online account when you sign in to the customer portal.

Mileage-reporting devices could malfunction for a few reasons including: incorrect installation, low vehicle battery power, poor cellular signal or a manufacture flaw.

The Azuga device has some safeguards to help you ensure your device is properly functioning. For example, the device will blink a green light when installed to signal that it is connected. If the pairing has failed, you will be able to see this in the portal as well.

Should the device in your car malfunction any time after installation, it will not regularly transmit data, and our system will flag it for review. We will notify you via email or phone and then determine whether the device needs to be re-installed or replaced.

If your vehicle's battery voltage is low, the device will report this information to your Azuga Insight customer portal for your review.

Who is Azuga and what is Azuga Insight?

Azuga is the account manager for the Colorado Road Usage Charge Pilot Program. Azuga is responsible for providing options to record miles, including any necessary hardware (i.e., mileage-reporting devices, if applicable), all the data collection, analysis and processing, and financial reports to be provided to CDOT.

Azuga Insight is Azuga's customer portal, which allows participants to access and review their daily mileage data and trip logs, review road usage charge (RUC) invoices (including fuel consumed and gas tax credits), remit simulated payments for monthly RUC charges, view driving behavior and scores (key features of Insight), and submit customer service issues. Azuga Insight gives Colorado Road Usage Charge Pilot Program participants all of the services and benefits of the Azuga Connected Vehicle Platform at no cost, just for opting in to the program.

How does Azuga Insight work with the Colorado Road Usage Charge Pilot Program?

How Azuga Insight works is simple: It's a comprehensive system that allows drivers to record their miles, whether manually or through a device.

If you choose to install a tool in your car, Azuga will provide a device that reports mileage you will plug into the Onboard Diagnostics (OBD-II) port in your vehicle. The device will collect important information including mileage, vehicle fuel usage, diagnostic and location (from GPS-enabled devices only). This information is sent over a secure connection to the Azuga servers, where Azuga manages your daily data—including mileage and fuel use for the Colorado Road Usage Charge Pilot Program, and your vehicle data for your own private use.

Azuga is also providing a self-reporting odometer reading option just for the Colorado Road Usage Charge Program. This option allows participants to submit their odometer reading monthly through the Azuga Insight web portal or mobile app.

The Azuga Insight Connected Vehicle Platform provides you with an array of vehicle-related services designed to connect you to your vehicle and make the driver's life easier. Learn more.

What information will Azuga Insight share with the CDOT or other Colorado state departments?

The only information we share with CDOT is the mileage you report, road usage charges you would incur if the pilot were collecting fees, and personal information required to identify you and your vehicle.

All location-based information (available with the GPS-enabled Advanced Azuga device option) is for your personal use and never shared with CDOT, Colorado state departments or any other outside party. Your information is stored on Azuga's secure servers.

How much does it cost to use Azuga Insight?

Participation in the Colorado Road Usage Charge Pilot Program and access to Azuga Insight is free for the duration of the pilot. You're getting an amazing deal on the Azuga Insight system and helping to make the Colorado Road Usage Charge Pilot Program successful.

Is Azuga Insight part of the Colorado Department of Transportation (CDOT)?

No. Revenues will not be collected as part of the Colorado RUCPP.

Will I be charged for driving on out-of-state or private roads?

No. We are a private company. Azuga is working in partnership with CDOT to provide you with Colorado Road Usage Charge Pilot Program service, but we're not a government agency.

Azuga Inc. has been certified by the Colorado Department of Transportation to offer account management services for the Colorado Road Usage Charge Pilot Program. Being certified means Azuga, the company's employees, and the Azuga Insight software platform have all been carefully built, trained, and vetted to provide safe, secure, and reliable pilot operations while also providing value-added services that make our customers' lives easier.

What options do I have if I sign up with Azuga Insight??

If income level is a barrier to purchasing more fuel-efficient vehicles, Pilot Program participants driving older or less-fuel-efficient vehicles will typically pay less RUC than they would in gas tax.

How do out-of-state drivers pay for their share of the roads?

Three mileage-reporting options exist with Azuga as your account manager.

The first option is a self-reporting odometer entry process where you enter the current odometer reading and submit an electronic picture of your odometer at least once a month via a smartphone application. All miles reported with the odometer reading option, regardless of whether they occur in Colorado, will be assessed as RUC.

The other two options use a device that records your mileage and installs into the OBDII port on your vehicle. The first device option has no GPS capability, so all miles driven (whether within Colorado or outside Colorado) are reported and assessed as RUC miles. The second device option has GPS capabilities and reports all miles driven (whether within Colorado or outside Colorado), but only miles driven within Colorado are assessed as RUC miles (miles driven outside of Colorado are not assessed RUC). This option also provides trip routes overlaid on a map shown on the Azuga Insight web portal.

How do I access my account online?

To access your account online, you'll need to go to Azuga and log in with the credentials you created when you signed up for your Azuga Insight account.

What if I forgot my login information or password?

If you forgot your password, you can go to your login page and select the "forgot password" link. You will be able to verify the email address on your account, and we'll send you instructions on how to reset your password.

What happens if I change vehicles, license plate or registration address?

If you have changed vehicles, license plates or registration address, you must contact us to verify the changes and update your account. We may need to mail you a new mileage-reporting device. Please call us 8 a.m. and 6 p.m. (Mountain Time) Monday through Friday (10 a.m. - 2 p.m. on weekends). We're happy to help.

I need activity statements from previous months. What do I do?

Full statement histories are available for all previous activity periods as a downloadable PDF on the "Statements" page. You can simply select the month you need, and the statement will appear. If you would like to print your statement, you can do so by printing the web page (a browser function) in the statements page.

Who do I contact if the mileage-reporting device isn't working correctly, or if I get emails that my device isn't working correctly?

You should email us at [email protected]. We'll get this fixed up for you in no time. Our operating hours are 8 a.m. - 6 p.m. (Mountain Time), Monday through Friday (10 a.m. - 2 p.m. on weekends).

Can I transfer my account to someone else?

During the short duration of this pilot, we will not be approving account transfer. If you know someone who is a selected participant, they would have to make a new account and register their own vehicles.

When is road usage charge calculated?

Road usage charges (RUC) are calculated daily after midnight based on Mountain Time (from 12:00:01 a.m. to 11:59:59 p.m.) Mountain Time (MT).

1. From your smartphone, open the app store specific to your phone type (App Store for iPhone or Google Play for Android). You may also click the appropriate download button within the welcome email you received from us when you first enrolled.
2. Search for the app named "Azuga Insight." Note: Azuga Fleetmobile and Azuga DriveSafe mobile apps will not accept your login.
3. Tap the "INSTALL" button to download the Azuga Insight app to your smartphone, and tap "ACCEPT" to accept the End User License Agreement.
4. To log in, enter the email and password you used to create your account when you enrolled.